Returns & Exchange

Can I return my item (s)?

You have 14 days to indicate that you want to return. If you have ordered multiple items at once, then this term begins after you receive the last item. From the moment you indicated you want to return your item, you must send it within 7 days.
The item is, if reasonably possible, in the original packaging.

In case of consumable products everything must be in there original state. We won’t give you any refund if the products are damaged or openend. 

In case of clothing and shoes, the label / ticket must still be on the clothes (if possible) and may not be worn.

You should carefully deal with the article you want to send back.

Return the item with all delivered accessories in accordance with the return instructions you receive from us when returning your item.

Can I exchange my item (s)?

You may exchange your item for a new copy within 14 days if it is not the right item or incomplete, damaged or defective.

* The following items are not negotiable: digital items, photo service articles, large household items, articles with a retrieval agreement and articles with an address outside the Netherlands or Belgium. All products that are openend won’t be taken back. 

* If it is not possible to replace a damaged, defective, incorrect or incomplete article, that option will not be offered. Your return shipment will be automatically refunded.

How do I return/ exchange my item (s)?

You have to contact our support. Write us a message on the contact form or open a chat with us.